Privacy Policy

Brown Tree Hospitality LLP understands that customers care about the use and storage of their personal information and data and we value your trust in allowing us to do this in a careful and sensible manner.

We’ve created this privacy policy statement in order to demonstrate our commitment to the privacy of our customers. By using Brown Tree Hospitality LLP, our website, our dedicated telephone reservations line and any other Brown Tree Hospitality LLP service, you are consenting and agreeing to the practices outlined in this statement. Brown Tree Hospitality LLP will always handle information in compliance with the Data Protection Act (1998).

Collection of Data and Use of your Personal Information

We collect your data and personal information in the following ways:

  • On our website when you make or manage a booking; register or alter your details; use the ‘contact us’ email addresses.
  • In our Customer Services department from your correspondence.
  • By telephone when speaking to a call centre agent or directly with a hotel. In hotels when you register at reception.

We use your data and personal information in the following ways:

  • To continually improve your customer experience.
  • Process bookings and payments.
  • Communicate with you about bookings, products, services, and promotional offers.
  • Update our records, create and maintain your Brown Tree Hospitality LLP account(s).
  • Recommend products and services that might be of interest to you.
  • Contact you to ask about your experience using our hotels and services.
  • Improve our website, prevent or detect fraud or abuses of our website.
  • Enable third parties to carry out technical, logistical, or other functions on our behalf.
  • Provide you with requested information or correspondence.
  • Send you details of your new, amended or cancelled booking or stay Brown Tree Hospitality LLP account details.
  • Contact you in the event of a change that affects your booking or any data or personal information you have provided us with.
  • Such as changes to terms & conditions of booking or this privacy policy.
  • With your permission, your contact details may be used to supply information to you by telephone, email or post, about our company.
  • And to send you occasional promotional material, such as information about special offers which we think you might find valuable.
  • If you do not agree to receive this information, you may opt out from receiving future information at any time; see the opt-out section of this policy.

Non Disclosure to Third Parties

The information and data we collect is important for Brown Tree Hospitality LLP and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.
We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, but they are bound by our privacy policy and may not use this information for their own purposes.
In the event that Brown Tree Hospitality LLP or any part of its business is sold to or integrated with another business, Brown Tree Hospitality LLP may disclose your personal information to the new owners (and their professional advisers on the transaction) to be used by the new owners and their group of companies in the same ways as set out in this Privacy Policy, including to continue providing you with the same services and marketing information services as are currently provided by Brown Tree Hospitality LLP.
Credit or debit card data is never viewed or disclosed to anyone, ever.


Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive. Cookies may be used to compile anonymous statistics related to the use of services or patterns of browsing. When used in this manner you are not individually identified and data collected in this manner is only used in aggregate.

You can usually change your browser’s settings so that it will not accept cookies, although this may restrict some website functionality.

Brown Tree Hospitality LLP will only use cookies with your permission.

Your Consent

By using our website you consent to the collection, storage, and processing of your personal information by us in the manner set out in this privacy policy. Should we change our privacy policy, we will post the changes on this website so that you are always aware of what information we collect, how we use and under what circumstances we disclose it.

We will always ask your permission before sending you electronic marketing information. This ensures you only receive information that you have given us permission to send and are willing to receive.

It is possible, if you have given us your permission to receive a type of electronic marketing communication, to alter your contact preferences at any time. You can do this by:

Sending an email to with your name, address, and if you have made a booking with us a confirmation number.
On promotional emails, we always provide a link at the bottom of the email to unsubscribe you from that service.

Please note it is not possible to ‘opt-out’ of receiving communication from us which relate to your bookings.

This ensures we can always contact you in the event of a circumstance that affects your stay with us.
We might receive information about you from other sources, such as the Mail Preference Service, and add it to our account information. This ensures that the quality of data we have on your account(s) is maintained properly.
If you wish to view, delete or amend any of the information we hold on you, this can be done by contacting us in writing at the address provided above. We will not charge for amending or deleting personal information, but may charge for viewing information held on you as